Privacy Policy

1. Introduction

TributeWords (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and handle information when you access our website and use our AI-assisted eulogy and tribute generation services (collectively, the “Service”). This policy covers tributewords.com. By using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you use TributeWords, we process the following categories of information:

• Intake Form Data. The names, memories, qualities, and other details you enter into the intake form to generate your tribute. This information is provided voluntarily and is necessary to deliver the Service.
• Payment Information. Payment transactions are processed securely by Paddle, our merchant of record. We do not receive, store, or process your full credit card number, billing address, or other payment credentials.
• Technical Information. When you visit our website, our hosting provider (Vercel) automatically collects certain technical information, including your IP address, browser type, operating system, and page access timestamps.

3. How We Use Your Information

Your intake form data is used exclusively to generate your tribute via an AI model. It is transmitted to the AI model at the time of generation. Your data is used once for generation and is not retained beyond temporary processing.

We do not use your personal information to train, fine-tune, or improve our AI models or those of our third-party AI providers.

4. Third-Party Service Providers

• Paddle. Paddle acts as our merchant of record and handles all payment processing.
• Anthropic. Anthropic provides the Claude AI model used to generate your tribute. Your intake form data is transmitted to Anthropic's API at the time of generation.
• Resend. Resend provides transactional email delivery for your form link and tribute copy.
• Vercel. Vercel hosts our web application.

5. Data Retention

We do not retain your intake form data after generation. A session identifier is temporarily stored in a Redis cache solely to prevent duplicate submissions during a single session. This session data does not contain your personal information and is automatically purged after a short period.

6. Security and Safeguards

We use reasonable administrative, technical, and organizational measures to protect the limited information we process against unauthorized access, loss, or misuse.

7. Cookies and Tracking Technologies

TributeWords does not use tracking cookies, analytics cookies, or advertising cookies. We may use essential session cookies that are strictly necessary to maintain the state of your session during the content generation process.

For questions about our cookie practices, please contact us at tributewords@wordsbywtm.com.

8. Your Privacy Rights

We do not sell or share your personal information. While we process information temporarily to deliver the Service, we do not maintain long-term databases of personal information.

For any privacy inquiries, contact us at tributewords@wordsbywtm.com.

9. EU/EEA Privacy Rights (GDPR)

If you are located in the European Union or European Economic Area, the GDPR may apply to the processing of your personal data. We process your intake form data on the basis of performance of a contract (Article 6(1)(b) GDPR). For any GDPR requests, contact us at tributewords@wordsbywtm.com. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe that your child has provided personal information to us, please contact us at tributewords@wordsbywtm.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last updated” date at the top of this policy.